Program Technical Lead

Remote | Programs | Contract | Fully remote


ID2020 is looking for an experienced Program Technical Lead to develop a synthesized set of technical and operational recommendations for trusted digital credentials to support and expedite the process of refugee resettlement. This will be an eight-month contract position.


About the Refugee Credentialing Project 

The goal of the refugee credential project is to create trusted digital credentials that would enable host governments, employers, educational institutions, and others to verify a refugee’s educational attainment, skills, and affiliations. Trusted verification systems would significantly improve resettlement opportunities, and make it easier for resettled refugees to obtain meaningful work. Currently ID2020 is in the planning stages of the project alongside philanthropies, referral NGOs, host governments, and other stakeholders. 

Key Responsibilities

  • Advocate for adherence to the ID2020 principles and technical requirements. 
  • Advise government officials and key stakeholders on technical design options, including the trade-offs and implications of each option. 
  • Support project partners to implement fit-for-purpose, digital ID solutions adherent to ID2020’s requirements.
  • Support the day-to-day technical project management needs of the Refugee Credentialing project, making decisive decisions and being responsive to partner inquiries. 
  • Proactively identify project and technical risks early, taking ownership and/or collaborating with the team to mitigate them.  

Project timeline and activities

Phase 1 (6 weeks):

  • Develop archetypes of “front-end” credential issuers by technical maturity and the services/support that they provide to refugees
  • Map individual stakeholder organizations for each priority resettlement pathway into these archetypes
  • In coordination with the Program Lead, conducting 20-30 interviews with potential stakeholder organizations

Phase 2 (6 months):

In conjunction with the broader ID2020 team, develop the right processes and structures to address nine interoperability challenges: User Journeys; Security, Privacy and Data Protection; Identity Binding; Standard Data Models and Elements; Credential Formats, Signatures and Exchange Protocols; Paper-Based Credentials; Trust Registries; Rules Engines; and Trust Framework Recommendations. Key activities would include:

  • Identify key members that will meet regularly to address the nine interoperability challenges (the “convening group”)..
  • Identify a chair for the convening group.
  • Identify a cadence of meetings, reports and deliverables for the convening group.
  • Determine legal framework to ensure protection of all necessary antitrust and intellectual property rights (IPR)
  • Along with group members, draft and edit key documents that will be produced from the convening group.
  • Prepare agendas, moderate discussions, and plan next steps for each group meeting
  • Help to identify and clear roadblocks and get to convergence on recommendations by the convening group.
  • Identify and select Steering Committee members to help guide strategic priorities 
  • Lead and moderate Steering Committee meetings 
  • Draft a final set of recommendations based on the recommendations from the convening group.
  • Lead presentations to key stakeholders and partners.

At the end of the 8 month engagement, the Program Technical Lead will be responsible for meeting specific deliverables for the Refugee Credentialing project.

Final Deliverables for the Program Technical Lead include:

  • User journey maps for priority pathways, vetted by philanthropic partners, referral NGOs, host governments, and other critical stakeholders.
  • Identification and characterization of potential credential issuers (i.e., referral NGOs) and verifiers (e.g., host governments, employers, and educational institutions) by level of technical maturity and archetype. 
  • Documentation of common constraints faced by issuers (i.e., requirements around offline use).
  • Initial recommendations on technical and operational requirements for key interoperability challenges, as validated by key stakeholders.
  • A technical specification to ensure that individuals can hold credentials for resettlement and any future use cases.
  • A refined program design and recommendations for governance of the proposed digital trust ecosystem.  
  • Successful execution of a stakeholder convening to validate initial interoperability recommendations.

About ID2020

Launched in 2016, ID2020 is a global public-private partnership that harnesses the collective power of nonprofits, corporations, and governments to promote and implement user-managed, privacy-protected, and portable digital identity solutions. 

Today, we are the leading multi-stakeholder partnership focused on decentralized digital identity — our 29 partners collectively touch more than 1/2 of the people on the planet and include many of the key organizations providing direct services to refugees.

From the outset, ID2020’s work has been grounded in a clear ethical perspective: we believe that digital ID must be privacy protecting, portable, recognized and trusted, and owned and managed by the individual to meaningfully improve lives. The principles that guide our work are articulated in the ID2020 Manifesto, developed in partnership with the UN High Commissioner for Refugees (UNHCR).  

ID2020 partners jointly drive funding and expertise towards realizing the benefits, and mitigating the risks, of digital identity. Partners work together towards a shared vision of “good ID” for all through three activities:

  • Joint advocacy for policies, regulations, trust frameworks, and standards to ensure that digital ID technologies are user-managed, privacy-protecting, and interoperable.
  • Market-shaping through our certification, which incentivizes the development and implementation of digital ID solutions that meet best-practices for privacy and user-control, and through our standards-setting work (e.g., the Good Health Pass Collaborative). 
  • Implementation of good digital ID programs to accelerate uptake and facilitate access to vital rights and services, particularly for vulnerable populations.